Wherespet Simba Wherespet Website
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About

Quick start

Device care

FAQ

Technical support

Quick start

Please take the following steps to quickly start using your Wherespet Simba.



Step 1 - Prepare the nano SIM Card that will be used with the device

Wherespet Simba uses the mobile telecom network to send to the user location and voice data. If your Wherespet Simba package does not come with a nano SIM card in your country, please get one from a trusted telecom operator. To use the SIM card, please:
  • 1.1 - Make sure your SIM card has enough funds for telecommunications, can send SMS, receive voice calls and use data (if you intend on using continuous tracking mode)

  • 1.2 - If your SIM card has a PIN code protection, please use a cellphone to first disable that need for PIN code (can be accomplish on most phones in 'Settings' section).

  • 1.3 - Insert the SIM card into the device as shown in the following image.
  • 1.4 - Make sure the SIM card cover gets properly sealed to prevent dust or water damage.



Step 2 - Prepare the device

  • 2.1 - Charge the battery by connecting the device with your computer or 5V microUSB charger for about 3 to 4 hours (first charge).

  • 2.2 - Secure the pouch to a compatible pet collar. When using on cats, please be sure to use cat collars that have a break-by-weight safety mechanism only.
  • 2.3 - Press the ON/OFF button for 3 seconds until the green GSM light appears.



Step 3 - Register on the Website

  • 3.1 - Download our apps for your cellphone at the following link .

  • 3.2 - Since it's your first use, please Sign Up for an account first.

  • 3.3 - Once inside your new account, press "Add New Device" and follow the instructions. You will find the field IMEI on the back of the device itself. Please keep in mind when adding the actual device that the "Phone Number" is the one from the SIM card that actually goes into the device.



Step 4 - Test

  • 4.1 - In the Dashboard, select the device you just added.

  • 4.2 - Click "Request position" icon (top-left location pin icon), confirm sending respective SMS command and wait for up to 2 minutes for reply by SMS (*).
(*) Please make sure the device is under open sky for good GPS signal.



Having problems ?

Don't worry, we'll help! Please contact our Technical Support.





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